Download ITIL Foundation (syllabus 2011).ITILFND.SelfTestEngine.2019-04-19.310q.vcex

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Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Apr 19, 2019
File Size: 201 KB
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Demo Questions

Question 1
Which of the following BEST describes the purpose of access management? 
  1. To provide a channel for users to request and receive standard services
  2. Provides the rights for users to be able to use a service or group of services
  3. To prevent problems and resulting Incidents from happening
  4. To detect security events and make sense of them
Correct answer: B
Question 2
Which of the following are reasons why ITIL is successful? 
  1. ITIL is vendor neutral 
  2. It does not prescribe actions 
  3. ITIL represents best practice
  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only
Correct answer: A
Explanation:
Question 3
Which one of the following includes four stages called Plan, Do, Check and Act?
  1. The Deming Cycle
  2. The continual service improvement approach
  3. The seven-step improvement process
  4. The service lifecycle
Correct answer: A
Question 4
The consideration of value creation is a principle of which stage of the service lifecycle?
  1. Continual service improvement
  2. Service strategy
  3. Service design
  4. Service transition
Correct answer: B
Question 5
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
  1. Service level management
  2. Service portfolio management 
  3. Request fulfilment
  4. Demand management
Correct answer: C
Question 6
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
  1. Suppliers, manufacturers and vendors
  2. Customers
  3. Internal departments
  4. The facilities management function
Correct answer: A
Question 7
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
  1. The service level management
  2. The IT service continuity management
  3. The service catalogue management
  4. The supplier management
Correct answer: D
Explanation:
Question 8
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
  1. Data
  2. Information
  3. Knowledge
  4. Governance
Correct answer: C
Question 9
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
  1. A service option
  2. A service transition package (STP)
  3. A service design package (SDP)
  4. A service charter
Correct answer: C
Question 10
Which of the following would commonly be found in a contract underpinning an IT service? 
  1. Financial arrangements related to the contract 
  2. Description of the goods or service provided 
  3. Responsibilities and dependencies for both parties
  1. 1 and 2 only 
  2. 1 and 3 only
  3. 2 and 3 only
  4. All of the above
Correct answer: D
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