Download ITIL Foundation (syllabus 2011).ITILFND.Test4Prep.2019-04-19.323q.tqb
| Vendor: | ITIL |
| Exam Code: | ITILFND |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Date: | Apr 19, 2019 |
| File Size: | 1023 KB |
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Demo Questions
Question 1
Which of the following options is a hierarchy that is used in knowledge management?
- Wisdom - Information - Data - Knowledge
- Data - Information - Knowledge - Wisdom
- Knowledge - Wisdom - Information - Data
- Information - Data - Knowledge - Wisdom
Correct answer: B
Question 2
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- Service design: Design the processes
- Service strategy: Develop the offerings
- Service transition: Plan and prepare for deployment
- Service operation: IT operations management
Correct answer: A
Question 3
Which of the following is an objective of business relationship management?
- To identify patterns of business activity
- To ensure high levels of customer satisfaction
- To secure funding to manage the provision of services
- To ensure strategic plans for IT services exist
Correct answer: B
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