Download ITIL 4 Foundation.ITILFND_V4.CertExams.2024-05-15.417q.tqb

Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: May 15, 2024
File Size: 1 MB
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Demo Questions

Question 1
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
  1. Information.
  2. Utility.
  3. Warranty.
  4. Costs.
Correct answer: D
Question 2
Which statement about Service Desks is CORRECT?
  1. The Service Desk should work in close collaboration with support and development teams.
  2. The Service Desk should rely on self-service portals instead of escalation to support teams.
  3. The Service Desk should remain isolated from technical support teams.
  4. The Service Desk should escalate all technical issues to support and development teams.
Correct answer: A
Question 3
In terms of incident management, which value chain activity uses incident records as an input to improvement activities based on the incident frequency and severity?
  1. Engage.
  2. Improve.
  3. Design and Transition.
  4. Deliver and Support.
Correct answer: B
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