Download ITIL 4 Foundation.ITILFND_V4.Exam-Hub.2024-09-11.487q.vcex

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Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: Sep 11, 2024
File Size: 312 KB
Downloads: 2
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Demo Questions

Question 1
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
  1. Information.
  2. Utility.
  3. Warranty.
  4. Costs.
Correct answer: D
Question 2
Which statement about Service Desks is CORRECT?
  1. The Service Desk should work in close collaboration with support and development teams.
  2. The Service Desk should rely on self-service portals instead of escalation to support teams.
  3. The Service Desk should remain isolated from technical support teams.
  4. The Service Desk should escalate all technical issues to support and development teams.
Correct answer: A
Question 3
In terms of incident management, which value chain activity uses incident records as an input to improvement activities based on the incident frequency and severity?
  1. Engage.
  2. Improve.
  3. Design and Transition.
  4. Deliver and Support.
Correct answer: B
Question 4
Which describes a set of defined steps for implementing improvements?
  1. The 'improve' value chain activity.
  2. The Continual Improvement register.
  3. The Continual Improvement model.
  4. The 'engage' value chain activity.
Correct answer: C
Question 5
Which practice provides a single point of contact for users?
  1. Incident Management.
  2. Change Control.
  3. Service Desk.
  4. Service Request Management.
Correct answer: C
Question 6
Which activity captures the demand for Incident Resolution and service requests?
  1. Change Control.
  2. Problem Management.
  3. Service Desk.
  4. Service catalogue management.
Correct answer: C
Question 7
What are the types of asset management?
  1. IT Asset Management and software asset management.
  2. Operational and technical management.
  3. IT Asset Management and technical management.
  4. Operational management and IT Asset Management.
Correct answer: A
Question 8
What is typically needed to assign complex incidents to support groups?
  1. The incident priority.
  2. The incident category.
  3. A change schedule.
  4. A self-help tool.
Correct answer: B
Question 9
What type of change is MOST likely to be managed by the Service Request Management practice?
  1. An Emergency Change.
  2. A normal change.
  3. An application change.
  4. A standard change.
Correct answer: D
Question 10
Which activity is part of the Continual Improvement practice?
  1. Identifying the cause of incidents and recommending related improvements.
  2. Authorizing changes to implement improvements.
  3. Logging and managing incidents that result in improvement opportunities.
  4. Making business cases for improvement action.
Correct answer: D
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