Download ITIL 4 Foundation.ITILFND_V4.ExamCollection.2019-11-13.48q.vcex

Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: Nov 13, 2019
File Size: 24 KB
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Demo Questions

Question 1
Which practice has a purpose that includes ensuring that risks have been properly assessed?
  1. Service configuration management
  2. Problem management
  3. Service level management
  4. Change control
Correct answer: D
Question 2
When should a full risk assessment and authorization be carried out for a standard change?
  1. Each time the standard change is implemented
  2. When the procedure for the standard change is created
  3. At least once a year
  4. When an emergency change is requested
Correct answer: B
Question 3
Which statement about emergency changes is CORRECT?
  1. The testing of emergency can be eliminated in order to implement the change quickly
  2. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
  3. Emergency changes should be authorized and implemented as service requests
  4. Emergency changes must be fully documented before authorization and implementation
Correct answer: B
Question 4
Which practice coordinates the classification, ownership and communication of service requests and incidents?
  1. Supplier management
  2. Service desk
  3. Problem management
  4. Relationship management
Correct answer: B
Question 5
Which is part of service provision?
  1. The management of resources configured to deliver the service
  2. The management of resources needed to consume the service
  3. The grouping of one or more services based on one or more products
  4. The joint activities performed to ensure continual value co-creation
Correct answer: A
Question 6
Which statement about a ‘continual improvement register’ is CORRECT?
  1. It should be managed at the senior level of the organization
  2. It should be used to capture user demand
  3. There should only be one for the whole organization
  4. It should be re-prioritized as ideas are documented
Correct answer: D
Question 7
Which statement about outcomes is CORRECT?
  1. An outcome can be enabled by more than one output
  2. Outcomes are how the service performs
  3. An output can be enabled by one or more outcomes
  4. An outcome is a tangible or intangible activity
Correct answer: A
Question 8
Which practice updates information relating to symptoms and business impact?
  1. Service level management
  2. Change control
  3. Service request management
  4. Incident management
Correct answer: D
Question 9
Which is included in the purpose of the ‘design and transition’ value chain activity?
  1. Ensuring that service components are available when needed
  2. Providing transparency and good stakeholder relationships
  3. Supporting services according to specifications
  4. Continually meeting stakeholder expectations for costs
Correct answer: D
Question 10
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
  1. Change control
  2. IT asset management
  3. Service desk
  4. Service request management
Correct answer: D
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