Download ITIL 4 Foundation.ITILFND_V4.ExamLabs.2019-07-17.20q.vcex

Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: Jul 17, 2019
File Size: 12 KB
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Demo Questions

Question 1
Which statement about outcomes is CORRECT?
  1. An outcome can be enabled by more than one output
  2. Outcomes are how the service performs
  3. An output can be enabled by one or more outcomes
  4. An outcome is a tangible or intangible activity
Correct answer: A
Question 2
Which statement about service desks is CORRECT?
  1. The service desk should work in close collaboration with support and development teams
  2. The service desk should rely on self-service portals instead of escalation to support teams
  3. The service desk should remain isolated from technical support teams
  4. The service desk should escalate all technical issues to support and development teams
Correct answer: A
Question 3
Which practice updates information relating to symptoms and business impact?
  1. Service level management
  2. Change control
  3. Service request management
  4. Incident management
Correct answer: D
Question 4
Which is included in the purpose of the ‘design and transition’ value chain activity?
  1. Ensuring that service components are available when needed
  2. Providing transparency and good stakeholder relationships
  3. Supporting services according to specifications
  4. Continually meeting stakeholder expectations for costs
Correct answer: D
Question 5
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
  1. Change control
  2. IT asset management
  3. Service desk
  4. Service request management
Correct answer: D
Question 6
Which is NOT a component of the service value system?
  1. The guiding principles
  2. Governance
  3. Practices
  4. The four dimensions of service management
Correct answer: D
Question 7
Which statement about the steps to fulfill a service request is CORRECT?
  1. They should be complex and detailed
  2. They should be well-known and proven
  3. They should include incident handling
  4. They should be brief and simple
Correct answer: B
Question 8
What is defined as a cause, or potential cause, of one or more incidents?
  1. Change
  2. Event
  3. Known error
  4. Problem
Correct answer: D
Question 9
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
  1. Start where you are
  2. Collaborate and promote visibility
  3. Keep it simple and practical
  4. Optimize and automate
Correct answer: C
Question 10
When should the effectiveness of a problem workaround be assessed?
  1. Whenever the workaround is used
  2. Whenever the problem is resolved
  3. Whenever the workaround becomes a known error
  4. Whenever the problem is prioritized
Correct answer: A
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