Download ITIL 4 Foundation.ITILFND_V4.TestKing.2019-07-03.19q.vcex

Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: Jul 03, 2019
File Size: 12 KB
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Demo Questions

Question 1
What is warranty? 
  1. Assurance that a product or service will meet agreed requirements
  2. The amount of money spent on a specific activity or resource
  3. The functionality offered by a product or service to meet a particular need
  4. The perceived benefits, usefulness and importance of something
Correct answer: A
Question 2
Which is part of service provision?
  1. The management of resources configured to deliver the service
  2. The management of resources needed to consume the service
  3. The grouping of one or more services based on one or more products
  4. The joint activities performed to ensure continual value co-creation
Correct answer: A
Explanation:
Question 3
Which statement about a ‘continual improvement register’ is CORRECT?
  1. It should be managed at the senior level of the organization
  2. It should be used to capture user demand
  3. There should only be one for the whole organization
  4. It should be re-prioritized as ideas are documented
Correct answer: D
Question 4
Which statement about service desks is CORRECT?
  1. The service desk should work in close collaboration with support and development teams
  2. The service desk should rely on self-service portals instead of escalation to support teams
  3. The service desk should remain isolated from technical support teams
  4. The service desk should escalate all technical issues to support and development teams
Correct answer: A
Question 5
Which practice updates information relating to symptoms and business impact?
  1. Service level management
  2. Change control
  3. Service request management
  4. Incident management 
Correct answer: D
Question 6
What is defined as a cause, or potential cause, of one or more incidents?
  1. Change
  2. Event
  3. Known error
  4. Problem
Correct answer: D
Question 7
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
  1. Start where you are
  2. Collaborate and promote visibility
  3. Keep it simple and practical
  4. Optimize and automate
Correct answer: C
Question 8
When should the effectiveness of a problem workaround be assessed? 
  1. Whenever the workaround is used
  2. Whenever the problem is resolved
  3. Whenever the workaround becomes a known error
  4. Whenever the problem is prioritized
Correct answer: A
Question 9
Identify the missing word in the following sentence. 
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
  1. assets
  2. values
  3. elements
  4. services
Correct answer: D
Question 10
Which dimension considers how knowledge assets should be protected? 
  1. Organizations and people
  2. Partners and suppliers
  3. Information and technology
  4. Value streams and processes
Correct answer: C
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