Download ITIL 4 Foundation.ITILFND_V4.VCEplus.2025-01-29.246q.tqb

Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: Jan 29, 2025
File Size: 775 KB

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Question 1
What is the purpose of the 'information security management1 practice?
  1. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
  2. To observe services and service components
  3. To protect the information needed by the organization to conduct its business
  4. To plan and manage the full lifecycle of all IT assets
Correct answer: C
Question 2
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.
  1. plans
  2. measurement
  3. process 
  4. tools
Correct answer: B
Question 3
How should automation be implemented?
  1. By initially concentrating on the most complex tasks
  2. By optimizing as much as possible first
  3. By replacing human intervention wherever possible
  4. By replacing the existing tools first
Correct answer: C
Question 4
Which activity is part of the 'continual improvement' practice?
  1. Populating and maintaining the asset register
  2. Providing a clear path for users to report issues, queries, and requests
  3. Delivering tactical and operational engagement with customers
  4. Identifying and logging opportunities
Correct answer: D
Question 5
Which competencies are required by the 'service level management' practice?
  1. Problem investigation and resolution
  2. Incident analysis and prioritization
  3. Business analysis and commercial management
  4. Balanced scorecard reviews and maturity assessment
Correct answer: C
Question 6
Which statement about emergency changes is CORRECT?
  1. The testing of emergency can be eliminated in order to implement the change quickly
  2. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
  3. Emergency changes should be authorized and implemented as service requests
  4. Emergency changes must be fully documented before authorization and implementation 
Correct answer: B
Question 7
Which practice coordinates the classification, ownership and communication of service requests and incidents?
  1. Supplier management
  2. Service desk
  3. Problem management
  4. Relationship management
Correct answer: B
Question 8
What is warranty?
  1. Assurance that a product or service will meet agreed requirements
  2. The amount of money spent on a specific activity or resource
  3. The functionality offered by a product or service to meet a particular need
  4. The perceived benefits, usefulness and importance of something
Correct answer: A
Question 9
Which is part of service provision?
  1. The management of resources configured to deliver the service
  2. The management of resources needed to consume the service
  3. The grouping of one or more services based on one or more products
  4. The joint activities performed to ensure continual value co-creation
Correct answer: A
Question 10
Which statement about a 'continual improvement register' is CORRECT?
  1. It should be managed at the senior level of the organization
  2. It should be used to capture user demand
  3. There should only be one for the whole organization
  4. It should be re-prioritized as ideas are documented
Correct answer: D
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