MB-240: Microsoft Dynamics 365 for Field Service

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.

You need to set the estimated duration to 1 hour.

What two actions can you take? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Update the services records to equal a total of 1 hour.
Update the estimated duration to 1 hour.
Update both the service tasks and services records to ensure each one equals 1 hour.
Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.

Correct answer: B, D

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Ensure Microsoft Teams is installed on their mobile device.
Ensure the Remote Assist app is installed on their mobile device.
Ensure their mobile app and Remote Assist passwords are the same.
Ensure they are set up as a Bookable Resource.

Correct answer: B

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

• create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

• provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with a start time and end time duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.

Does this meet the goal?

Yes
No

Correct answer: B

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

• create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

• provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

Does this meet the goal?

Yes
No

Correct answer: A

You are scheduling a customer for preventative maintenance performed on a predictable schedule.

The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.

Which three elements of the booking setup are valid? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Auto Generate Work Order = Yes
Preferred Resource contains data
Auto Generate Work Order = No
Preferred Resource either contains data or is blank
Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2

Correct answer: A, D, E

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.

Solution: You filter the Territories in the Filter section of Filter and Map View.

Does this meet the goal?

Yes
No

Correct answer: A

You are a Dynamics 365 Field Service functional consultant.

Your organization has recently implemented Connected Field Service (CFS) for Azure IoT Hub. Your organization is using Smart Thermostats to monitor the readings of their cold storage facilities and have registered them as IoT Devices.

If the reading (in Fahrenheit) on the IoT device exceeds 70 degrees, an IoT Alert is generated in CFS.

You need to achieve the following using workflow:

1. If the device reading (in Fahrenheit) is between 70 degrees and 85 degrees, have CFS automatically send a command to remotely reset the device.

2. If the device reading (in Fahrenheit) is greater than 85 degrees, have CFS automatically create a case.

Which three steps should you take in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

Correct answer: To work with this question, an Exam Simulator is required.

You are implementing Microsoft Dynamics 365 Field Service.

The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.

What should you recommend?

Train the field technicians to take detailed notes on the asset on the work order.
Create asset categories and track the changes from each work order.
Use the Asset Property Log history to track the changes.
Use the Asset Category Log history to track the changes.

Correct answer: C

You are working with your customer to define their booking timestamps and booking journals.

Your customer needs your help to understand the capabilities.

Which two explanations are appropriate? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.
Timesheets are required to be set up in order to properly capture booking timestamps.
Timestamp Frequencies are only updated Per Booking Status Change.

Correct answer: A, B

Your company enabled automatic time entries for all technicians.

You need to explain to the dispatchers when the time entry actuals will be created in the work order process.

In which work order status will this occur?

In Progress
Closed-Posted
Completed
On Break

Correct answer: C

Vendor:	Microsoft
Exam Code:	MB-240
Exam Name:	Microsoft Dynamics 365 for Field Service
Date:	May 17, 2026
File Size:	2 MB

Download Microsoft Dynamics 365 for Field Service.MB-240.ExamTopics.2026-05-17.80q.tqb

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