MB-280: Microsoft Dynamics 365 Customer Experience Analyst

A company has two departments. Each department uses only custom forms and views designed for each department. Currently, all users can view all forms and views.

The company wants to improve usability for its users.

You need to limit users to only individual department forms and views.

What should you do?

Create a model-driven app for each department.
Use a hierarchy security model.
Use security roles.
Add an area for each department within the site map

Correct answer: C

A company uses Dynamics 365 Sales Professional.

A new enterprise sales owner team must be created. The sales manager will be responsible for adding members and removing members from the team; a developer is available to assist.

You need to create the new team.

Which two values must you configure? Each correct answer presents part of the solution. (Choose two.)

NOTE: Each correct selection is worth one point.

Business unit name
Team channel name
Team administrator
Team description
Team name

Correct answer: CE

You are working a list of leads in Dynamics 365 Sales.

You have a custom security role that contains the following privileges: create and edit user-level privileges on the lead and note entities. business unit-level append, append to, and assign privileges on the lead and note entities. organization-level share privileges on the lead and note entities.

You need to perform the following actions on leads:

add notes to leads.

assign leads to other users.

How should you manage leads? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Correct answer: To work with this question, an Exam Simulator is required.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen,

You recently implemented Dynamics 365 Sales within your organization's sales team. Based on the initial evaluation, adoption is limited as most sales users prefer to work from Microsoft Outlook.

You decide to enable the Dynamics 365 App for Outlook.

You need to perform the various actions required. Each correct action is part of the solution but does NOT solve the problem completely.

Action: From the email settings in the Advanced settings, you migrate email router data from server-side synchronization to Dynamics 365 app for Outlook.

Does this meet the goal?

Yes
No

Correct answer: A

Your sales team lacks important information on the Opportunity Close form.

You need to update the form.

Which out-of-the-box role must you have?

Global administrator
System administrator
Sales manager
System customizer

Correct answer: B

You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.

A partially completed business process flow is shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.

NOTE: Each correct selection is worth one point.

Correct answer: To work with this question, an Exam Simulator is required.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You use business process flows for all Dynamics 365 opportunities.

Some opportunities are closed before business process flow durations are calculated.

You need to ensure that business process flow duration values are calculated.

Solution: Change the opportunity to an inactive state.

Does this meet the goal?

Yes
No

Correct answer: B

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You use business process flows for all Dynamics 365 opportunities.

Some opportunities are closed before business process flow durations are calculated.

You need to ensure that business process flow duration values are calculated.

Solution: When closing an opportunity, use the close as won dialog without completing the business process flow.

Does this meet the goal?

Yes
No

Correct answer: B

A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts.

The company wants only the contracts team to have access to the documents. The contracts team has a custom security role.

You need to restrict privileges to secure the documents.

What should you do?

Create a new security role in Dynamics 365 Sales.
Update the users list in the SharePoint site.
Update privileges in the Dynamics 365 Sales security role of the contract team.
Create a new group in the SharePoint site.

Correct answer: B

You are creating a forecast.

You want to include only opportunities that sell more than 100 units.

You need to configure this within the system.

What should you configure?

separate views
additional filters
multiple columns
premium forecasting
advanced features

Correct answer: B

Vendor:	Microsoft
Exam Code:	MB-280
Exam Name:	Microsoft Dynamics 365 Customer Experience Analyst
Date:	Jan 18, 2026
File Size:	5 MB

Download Microsoft Dynamics 365 Customer Experience Analyst.MB-280.PremiumDumps.2026-01-18.80q.tqb

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