Download Troubleshooting Microsoft Exchange Online.MS-220.ExamTopics.2025-08-01.68q.vcex

Vendor: Microsoft
Exam Code: MS-220
Exam Name: Troubleshooting Microsoft Exchange Online
Date: Aug 01, 2025
File Size: 474 KB
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Demo Questions

Question 1
A company uses Exchange Online.
A user named User1 schedules a meeting with a conference room mailbox named Conf1. Conf1 is already reserved for another meeting but does not automatically decline the conflicting meeting request.
You need to ensure that conflicting meeting requests sent to Conf1 are declined.
What should you do?
  1. Set the value of the AllBlockInPolicy property for the room mailbox to False.
  2. Remove User1 from the BookInPolicy property list.
  3. Remove User1 from the ResourceDelegated property list.
  4. Set the value of the AllRequestOutOfPolicy property for the room mailbox to False.
Correct answer: D
Explanation:
D: 8 - Mosted
D: 8 - Mosted
Question 2
A company is migrating to Exchange Online.
You receive the following error message when migrating a public folder batch:
Error (A subscription wasn’t found for this user)
You need to ensure that the migration batch completes.
Which two cmdlets should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
  1. Stop-MigrationBatch
  2. Remove-MigrationBatch
  3. Complete-MigrationBatch
  4. Start-MigrationBatch
  5. Remove-MoveRequest
Correct answer: A
Explanation:
C: 1 - MostedD: 1
C: 1 - MostedD: 1
Question 3
You are evaluating the following SPF DMARC values:
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 4
A company uses Exchange Online.
A user named User1 reports that emails are missing from their mailbox. You perform an audit log search and are unable to locate any logs for User1.
You need to identify the cause of the missing audit logs.
Which two commands can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
  1. Get-MsolUser –SearchString User1 | Format-List Licenses
  2. Get-MailboxAuditBypassAssociation –Identity User1 | Format-List AuditByPassEnabled
  3. Get-AdminAuditLogConfig | Format-List UnifiedAuditLogIngestionEnabled
  4. Get-OrganizationConfig | Format-List AutditDisabled
Correct answer: BD
Explanation:
BC: 2BD: 3 - Mosted
BC: 2BD: 3 - Mosted
Question 5
A company uses Exchange Online.
A user named User1 reports that they are unable to add new delegates to and remove them from their calendar.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 6
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study:
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background:
Contoso, Ltd. provides financial services to corporate clients. Contoso partners with Fabrikam, Inc. to support financial planning projects.
Organizational structure:
Contoso has the following departments:
  • Human resources (HR)
  • Finance
  • Technical support
  • Marketing
Each department has a shared mailbox that matches the department name.
Licensing:
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory:
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.
Microsoft Exchange:
The company uses a Microsoft Exchange Server 2016 hybrid environment.
Mailbox locations:
  • Exchange servers host the mailboxes for the finance and marketing departments.
  • Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing:
  • Email messages older than 18 months are moved to the user’s archive mailboxes.
  • Auditing is enabled for the tenant
Department memberships:
  • A user named User6 joins the technical support department.
  • A user named User7 joins the HR department.
  • A user named User8 is a member of the marketing department.
  • A user named Admin2 is a member of the technical support department.
Permissions:
  • You must assign the minimum privileges for users to perform their required job functions.
  • Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
  • Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.
External email:
External users must be able to send email to mail-enabled public folders hosted on Contoso’s Exchange server.
App authentication:
All Microsoft Outlook apps must use modern authentication.
Meeting visibility:
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.
Outlook on the web:
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.
Retention:
Emails in Exchange Online must never be permanently deleted.
Missing email:
  • A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
  • Emails are missing from the marketing manager’s mailbox. The manager reports that they are unable to perform an audit search.
Marketing department:
  • User8 permanently deleted some important emails.
  • Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.
Non-deliverable reports:
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication:
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials.
No case visibility:
  • A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
  • User6 is not able to use eDiscovery.
Archived email:
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity:
User6 reports receiving the following message when they add an account to Outlook. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information:
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues:
  • * A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments.
  • * Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
You need to troubleshoot the Outlook issue reported by User6.
Which port is blocked on the client computer?
  1. 25
  2. 110
  3. 443
  4. 587
Correct answer: C
Explanation:
C: 3 - Mosted
C: 3 - Mosted
Question 7
Which roles should Admin1 assign to HR and technical support department members? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 8
A company uses Exchange Online.
A user reports receiving the following non-delivery report (NDR) when sending an email:
What should you do?
  1. Increase the Maximum number of recipients in a message value.
  2. Instruct the sender to wait 24 hours before resending the email.
  3. Instruct the sender to reduce the email size and resend the email.
  4. Increase the Maximum size of a message sent value.
Correct answer: B
Question 9
A company has a Microsoft Exchange Server 2019 hybrid environment. The company enables Office 365 Message Encryption (OME) and journaling.
You discover that there are encrypted emails in the journaling mailbox.
You need to ensure that all journaled emails are decrypted.
Which command should you use?
  1. Set-IRMConfiguration –JournalReportDecryptionEnabled $true
  2. Set –IRMConfiguration –JournalReportDecryptionEnabled $false
  3. Set-IRMConfiguration –TransportDecryptionSetting Mandatory
  4. Set-OMEConfiguration –Identity “OME Configuration” –EmailText “Encrypted message enclosed.”
Correct answer: A
Explanation:
A: 11 - Mosted
A: 11 - Mosted
Question 10
A company uses Exchange Online.
A user named User1 receives a notification that their mailbox is full.
You verify that User1’s mailbox size is 49.8 GB.
You need to increase the maximum size of User1’s mailbox to 99 GB.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
  1. Run the Get-MsolSubscription cmdlet.
  2. Run the Set-Mailbox cmdlet.
  3. Assign an Exchange Online Plan 2 license to User1.
  4. Assign an Exchange Online Plan 1 license to User1.
Correct answer: C
Explanation:
C: 2 - Mosted
C: 2 - Mosted
Question 11
You need to resolve the audit log issue for executive mailboxes.
Which license should you assign?
  1. Microsoft 365 Business Standard
  2. Microsoft 365 E5
  3. Microsoft 365 Business Premium
  4. Microsoft 365 E3
Correct answer: B
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