Download Oracle RightNow Cloud Service 2016 Implementation Essentials.1z0-325.CertKiller.2018-09-06.54q.tqb

Vendor:	Oracle
Exam Code:	1z0-325
Exam Name:	Oracle RightNow Cloud Service 2016 Implementation Essentials
Date:	Sep 06, 2018
File Size:	458 KB

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Demo Questions

Your client wants to bring all contact records from the old system into Oracle Service Cloud.

Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.

Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?

A message template must be created to alert the user about this registration process.
The message template “Finish Account Creation” must be switched off before the contacts are loaded.
A new, temporary, business rule needs to be created to prevent the emails from being sent.
Fake email addresses need to be placed instead of the correct one.

Correct answer: B

Select two true statements about chat. (Choose two.)

Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
A guided assistance control is not available in a custom chat workspace.
To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
Variables cannot be used.
If the transfer option is enabled, a chat can be transferred to a queue or another agent.

Correct answer: DE

Explanation:

Reference: https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.

They would like to present additional content inside the knowledgebase answers for paid account customers.

Choose two items that are required to set up this type of environment. (Choose two.)

Assign both access levels to the answer access level.
Create a conditional section with the answer and select an access level without interface visibility.
Assign the access level without interface to the answer.
Create an access level without interface visibility.
Create a conditional answer status and assign it to the answers.
Create a conditional section with the answer and select an access level with interface visibility.