Download Oracle RightNow Cloud Service 2016 Implementation Essentials.1z0-325.Pass4Sure.2019-02-25.86q.tqb

Vendor: Oracle
Exam Code: 1z0-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Date: Feb 25, 2019
File Size: 876 KB
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Demo Questions

Question 1
You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)
  1. Wrap Up Time.
  2. Prompt the agent to enter wrap up mode.
  3. Set Absent Interval for how long to wait without a response.
  4. Set the queue wait time interval.
  5. Create/associate related incident at the beginning of chat.
  6. Set Status to Solved for incidents created automatically.
  7. Set the Warning time for when to notify an agent when a response is received.
Correct answer: ABEF
Explanation:
Reference: https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm#FAMUGth_ChatConfiguration
Reference: https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/css_admin_chat_configuration.htm#FAMUGth_ChatConfiguration
Question 2
Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes. 
Which Contact Email Message should be turned off?
  1. Incident Solved
  2. Incident Waiting
  3. Incident Closed
  4. Incident Unresolved
  5. Question Receipt
  6. Rule Email
Correct answer: A
Question 3
Your customer would like to automatically create incidents for any comments created on Social Media sites. 
Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)
  1. Google Plus Comments
  2. Instagram Comments
  3. Facebook Public Personal Page Comments
  4. Twitter Public Comments
  5. YouTube Comments
  6. Twitter Private Messages
  7. Facebook Fan Page Comments
Correct answer: CD
Explanation:
Reference: https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-13.htm
Reference: https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-13.htm
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