Download Oracle RightNow Cloud Service 2016 Implementation Essentials.1z0-325.PracticeTest.2018-10-12.53q.tqb

Vendor:	Oracle
Exam Code:	1z0-325
Exam Name:	Oracle RightNow Cloud Service 2016 Implementation Essentials
Date:	Oct 12, 2018
File Size:	532 KB

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Demo Questions

A customer wants to change the following text on the receipt and ask submit page:

“Thanks for submitting your question. Use this reference number for follow up:#120728-000001

A member of our support team will get back to you soon.

If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.”

Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

Submit an incident to customer care.
Look for the message in the receipt email body.
Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
Run a message base report and search for the text string you want to change.

Correct answer: BC

You have set up a business rule auto response with standard text to send an email to customers when they select specific categories while asking a question on the customer portal page.

When you activate the new business rule, your standard text for the email starts showing up with the Smart Assistant responses on the customer portal when a customer is submitting a question.

How do you resolve this?

Update the business rule that sends the auto response to “If Incidents.category not equal Smart Assistant.”
Change the business rule that creates the Smart Assistant Response to “If Incident.Source equals Ask a Question.”
Change the business rule that creates the auto response to “If Incident.Source equals Ask a Question.”
Change the business rule that creates the auto response to “If incident.source equals Ask a Question or Incident.Source equals Smart Assistant on Ask a Question.”
Change the business rule that creates the Smart Assistant Response to “If Incident.Source equals Smart Assistant on Ask a Question.”

Correct answer: A

Which three actions must be performed to be able to configure Social Monitor? (Choose three.)

Set up a Social Monitor search schedule.
Add or update a list of favorites.
Add or update staff accounts to use profiles that include Social Monitor permissions.
Add or update profiles to include permission to add Themes and Clustering.
Add or update profiles to include Social Monitor permissions.
Add or update navigation sets to include the Social Monitor navigation button and component.