Download Oracle Field Service Cloud Service 2018 Implementation Essentials.1z0-628.CertKiller.2018-11-07.36q.vcex

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Vendor: Oracle
Exam Code: 1z0-628
Exam Name: Oracle Field Service Cloud Service 2018 Implementation Essentials
Date: Nov 07, 2018
File Size: 115 KB
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Demo Questions

Question 1
What is the significance of the order of the activity filters within the Filters sections of the routing plan? 
  1. The higher in the list, the higher the priority routing considers activities matching that filer’s criteria.
  2. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the first matching filter and ignores the rest.
  3. The lower in the list, the higher the priority routing considers activities matching that filter’s criteria.
  4. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
Correct answer: A
Question 2
Your company has three different levels of “VIP” customers – Gold, Silver, and Bronze. 
On an Activity Details record, there is a read-only “VIP Status” property where one of these options will be selected. 
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation. If they accept, a record of that must be maintained. A “VoD Service Trial” Integer check box property has been created. 
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP members?
  1. Use a regular expression to limit valid entries to “Gold” only.
  2. Set a condition within the VoD Service Trial property to limit visibility.
  3. Add the VoD Service Trial property with a conditional visibility to the Activity Details screen.
  4. Create a Filter to only show the VoD Service Trial Property if “Gold” appears on the Activity Details page. 
Correct answer: B
Question 3
Which two statements are true about registering Applications in OFSC?
  1. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs.
  2. A unique Client ID and Client Secret must be entered for each registered Application.
  3. If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
  4. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.
  5. Applications support restricting access to a white list of certain IP addresses.
Correct answer: DE
Question 4
Your customer wants to configure an inner step message (“B”) to send an email if a previous message (“A”) has Failed. 
Which statement explains how this can be supported?
  1. In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.
  2. In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.
  3. In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.
  4. In the Message Scenario screen’s Next Steps tab of message B, add message A as the Next Message Step with the final status “Failed”.
Correct answer: A
Explanation:
Question 5
A customer’s ‘Senior Administrator’ user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud instance. 
Which option fulfills that requirement?
  1. Create a subscription via the Core REST API to include all ‘configurationChangesMade’ events.
  2. Create a subscription via the Core REST API to include all ‘configurationUpdated’ events.
  3. Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.
  4. Ensure that the Senior Administrator’s assigned User Type has access to the appropriate Configuration screen icons within Core Manage.
Correct answer: C
Question 6
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. 
Which step must you take to solve this issue?
  1. Go to Configuration > Capacity Categories and add or edit time slots.
  2. Go to Configuration and add a new Capacity Category.
  3. Go to Configuration > Business Rules and modify the Capacity intervals.
  4. Go to Configuration > Display and modify the “Quota Settings”.
Correct answer: D
Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work-skill-groups
Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work-skill-groups
Question 7
A scheduler has created center-points for the technicians located in a regional office. 
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving job assignments. 
Which configuration puts the most restrictions on the radius for the technicians?
  1. Home zone radius = 5 miles with overstep weight 4
  2. Home zone radius = 5 miles with overstep weight 600
  3. Home zone radius = 5 miles with overstep weight 2000
  4. Home zone radius = 5 miles with overstep weight 9999
Correct answer: A
Question 8
Which two statements are true regarding managing inventory within OFSC? 
  1. When customer inventory is de-installed, it is moved to the “Resource” pool.
  2. Missing required inventory does not restrict an activity from being completed.
  3. Filers can be created for inventory.
  4. A resource with eligible permissions can add inventory to his or her own pool.
Correct answer: AD
Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.htmlhttps://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_Methods_Inventories.html
Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_Methods_Inventories.html
Question 9
A company has a policy that “Gas Leak” and “Repair” Activity Types must be scheduled immediately to the nearest field resource. 
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs. 
What configuration must be used to support this requirement?
  1. Create a route plan with the cost of not assigning set higher for “Gas Leak” than “Repair” and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
  2. Set the Activity Priority in the Business Rules screen to property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
  3. Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
  4. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.
Correct answer: D
Question 10
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
  1. Bucket
  2. Field Resource
  3. Vehicle
  4. Tool
  5. Organization Unit
Correct answer: BCD
Explanation:
Reference https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf
Reference https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf
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