1z0-628: Oracle Field Service Cloud Service 2018 Implementation Essentials

Your customer wants help configuring a message scenario that, when launched, populates a property (A_TIME) with the time the message was created (message_time_of_creation).

What must be entered in the subject and body of the message pattern to support this requirement?

The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.
The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation.
The message subject should be: A_TIME.
The message body should be: {message_time_of_creation}.
The message subject should be: {message_time_of_creation}.
The message body should be: {A_TIME}.
The message subject should be: message_time_of_creation.
The message body should be: A_TIME.

Correct answer: A

Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.

Two activities are created via integration but they need to be linked.

Identify the correct setup for the link template.

Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Correct answer: A

Explanation:

Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLinkTypes

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.

How do you enable this functionality for your customer?

Enable the “Allow activity reschedule / move to non-scheduled pool” for the “Technician” User Type.
Enable the “Allow inventory move via chat” for the “Technician” User Type.
Enable the “Allow activity move via chat” for the “Technician” User Type.
Enable the “Allow activity move from non-scheduled pool to scheduled one” for the “Technician” User Type.

Correct answer: A

Explanation:

Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAUTY/FAUTY.pdf (19)

A company has just expanded its serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.

Which of the following statements is correct about OFSC’s capabilities for addressing this new requirement?

Once Germany is added as an “Available Country” from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
Once Germany is added as a “Language” from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.

Correct answer: A

A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, “one-minute-wonders”) or long (for example, they forgot to set the status to “complete”) activity durations.

Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

“Minimum relevant travel time in minutes” and Maximum relevant travel time in minutes”
“Minimum relevant duration time in minutes” and “Maximum relevant duration time in minutes”
“Personalize the estimation of activity duration” and “Initial ratio of activity duration”
“Lower limit for personal ratio to calculate duration” and “Upper limit for personal ratio to calculate duration”

Correct answer: BC

Which two are correct statements regarding Daily Extract file data configuration?

Daily Extract files cannot be set up to extract data from multiple data sets.
Customized data sets can be created for individual instances of OFSC.
Data from a single data set can be configured to be extracted in any number of Daily Extract files.
All data sets can be configured to include custom properties and fields.
Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

Correct answer: CD

Explanation:

Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-0000041b

The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.

The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.

What are you required to do within the “Replace Work Zone” API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

Specify a parameter of “autoResolveConflicts=1” with the request.
Include {“autoResolveConflicts” : “true”} as part of the body of the request.
Specify a parameter of “autoResolveConflicts=true” within the request.
Include {“autoResolveCnflicts : “1”} as part of the body of the request.

Correct answer: C

Explanation:

Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_Creation.html

What is the significance of the order of the activity filters within the Filters sections of the routing plan?

The higher in the list, the higher the priority routing considers activities matching that filer’s criteria.
The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the first matching filter and ignores the rest.
The lower in the list, the higher the priority routing considers activities matching that filter’s criteria.
The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

Correct answer: A

Your company has three different levels of “VIP” customers – Gold, Silver, and Bronze.

On an Activity Details record, there is a read-only “VIP Status” property where one of these options will be selected.

Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation. If they accept, a record of that must be maintained. A “VoD Service Trial” Integer check box property has been created.

What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP members?

Use a regular expression to limit valid entries to “Gold” only.
Set a condition within the VoD Service Trial property to limit visibility.
Add the VoD Service Trial property with a conditional visibility to the Activity Details screen.
Create a Filter to only show the VoD Service Trial Property if “Gold” appears on the Activity Details page.

Correct answer: B

What happens when you enable the assignment parameter “Limit work by points”?

If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource’s point limit.
Routing will not assign a given activity if that activity’s point value exceeds the resource’s maximum personal point limit.
Routing will use each activity’s unique point value to prioritize assignment of higher point activities over lower point activities.
If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

Correct answer: A

Explanation:

Reference https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf

Vendor:	Oracle
Exam Code:	1z0-628
Exam Name:	Oracle Field Service Cloud Service 2018 Implementation Essentials
Date:	Feb 24, 2019
File Size:	298 KB

Download Oracle Field Service Cloud Service 2018 Implementation Essentials.1z0-628.Pass4Sure.2019-02-24.80q.vcex

How to open VCEX files?

Demo Questions

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

ProfExam at a 20% markdown