1z0-628: Oracle Field Service Cloud Service 2018 Implementation Essentials

A company has just expanded its serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.

Which of the following statements is correct about OFSC’s capabilities for addressing this new requirement?

Once Germany is added as an “Available Country” from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
Once Germany is added as a “Language” from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.

Correct answer: A

Which two are correct statements regarding Daily Extract file data configuration?

Daily Extract files cannot be set up to extract data from multiple data sets.
Customized data sets can be created for individual instances of OFSC.
Data from a single data set can be configured to be extracted in any number of Daily Extract files.
All data sets can be configured to include custom properties and fields.
Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

Correct answer: CD

Explanation:

Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-0000041b

The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.

The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.

What are you required to do within the “Replace Work Zone” API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are pdating?

Specify a parameter of “autoResolveConflicts=1” with the request.
Include {“autoResolveConflicts” : “true”} as part of the body of the request.
Specify a parameter of “autoResolveConflicts=true” within the request.
Include {“autoResolveCnflicts : “1”} as part of the body of the request.

Correct answer: C

Explanation:

Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_Creation.html

What is the significance of the order of the activity filters within the Filters sections of the routing plan?

The higher in the list, the higher the priority routing considers activities matching that filer’s criteria.
The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the first matching filter and ignores the rest.
The lower in the list, the higher the priority routing considers activities matching that filter’s criteria.
The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

Correct answer: A

Your company has three different levels of “VIP” customers – Gold, Silver, and Bronze.

On an Activity Details record, there is a read-only “VIP Status” property where one of these options will be selected.

Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation. If they accept, a record of that must be maintained. A “VoD Service Trial” Integer check box property has been created.

What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP members?

Use a regular expression to limit valid entries to “Gold” only.
Set a condition within the VoD Service Trial property to limit visibility.
Add the VoD Service Trial property with a conditional visibility to the Activity Details screen.
Create a Filter to only show the VoD Service Trial Property if “Gold” appears on the Activity Details page.

Correct answer: B

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.

What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
The administrator must configure the Oracle Knowledge access settings in OFSC.
The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
Field personnel must be assigned Service Cloud access via the Service Portal interface.
The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OSFC instances.

Correct answer: BC

Explanation:

Reference https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.pdf

Your customer wants to update technician inventory using the Inbound API using the following:

Given the <head> node of this request, which two statements are correct?

Any existing inventory not listed in the body of the request will be deleted.
Only inventory in a technician’s pool will be affected.
Customer inventory will be updated.
Only serialized inventory will be updated.
Required inventory can be specified.

Correct answer: AD

Your customer wants to configure an inner step message (“B”) to send an email if a previous message (“A”) has Failed.

Which statement explains how this can be supported?

In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.
In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.
In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.
In the Message Scenario screen’s Next Steps tab of message B, add message A as the Next Message Step with the final status “Failed”.

Correct answer: A

A customer wants to ensure that their OFSC users’ passwords are unique and as secure as possible.

Which four options are available in OFSC for making passwords unique?

Password must not contain more than X characters.
Password must differ from old password.
Password must contain upper and lowercase letters.
Password must contain letters.
Password must not contain personal details.
Password must contain special symbols.

Correct answer: BDEF

Explanation:

Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (page 84)

A customer’s ‘Senior Administrator’ user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud instance.

Which option fulfills that requirement?

Create a subscription via the Core REST API to include all ‘configurationChangesMade’ events.
Create a subscription via the Core REST API to include all ‘configurationUpdated’ events.
Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.
Ensure that the Senior Administrator’s assigned User Type has access to the appropriate Configuration screen icons within Core Manage.

Correct answer: C

Vendor:	Oracle
Exam Code:	1z0-628
Exam Name:	Oracle Field Service Cloud Service 2018 Implementation Essentials
Date:	Mar 21, 2019
File Size:	253 KB

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