1z0-628: Oracle Field Service Cloud Service 2018 Implementation Essentials

Which two statements are true about registering Applications in OFSC?

Separate Applications must be registered if you will be integrating with both REST and SOAP APIs.
A unique Client ID and Client Secret must be entered for each registered Application.
If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.
Applications support restricting access to a white list of certain IP addresses.

Correct answer: DE

Your customer has a group of technicians who are working in the following rotating shifts:

Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM
During the Monday through Friday shifts, lunch is every day at 1 PM.

Which configuration supports this rotating shift requirement?

Create one shift with two work schedules. Each work schedule must include a repeating activity for lunch.
Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.
Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.
Create one shift with two “working time” calendars and include a repeating activity for lunch.
Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.

Correct answer: E

Which two problems related to time slot-based quota can you overcome when using the Availability-based booking approach with customized booking intervals?

overlapping time slots stranding quota
managing quota and capacity for service windows
quota for extended activities being consumed from a single, shorter time slot
average quota and capacity calculation for time slots

Correct answer: AB

Explanation:

Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACCU/FACCU.pdf

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.

What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
The administrator must configure the Oracle Knowledge access settings in OFSC.
The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
Field personnel must be assigned Service Cloud access via the Service Portal interface.
The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OSFC instances.

Correct answer: BC

Explanation:

Reference https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.pdf

Your customer wants to update technician inventory using the Inbound API using the following:

Given the <head> node of this request, which two statements are correct?

Any existing inventory not listed in the body of the request will be deleted.
Only inventory in a technician’s pool will be affected.
Customer inventory will be updated.
Only serialized inventory will be updated.
Required inventory can be specified.

Correct answer: AD

Your customer wants to configure an inner step message (“B”) to send an email if a previous message (“A”) has Failed.

Which statement explains how this can be supported?

In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.
In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.
In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.
In the Message Scenario screen’s Next Steps tab of message B, add message A as the Next Message Step with the final status “Failed”.

Correct answer: A

A customer wants to ensure that their OFSC users’ passwords are unique and as secure as possible.

Which four options are available in OFSC for making passwords unique?

Password must not contain more than X characters.
Password must differ from old password.
Password must contain upper and lowercase letters.
Password must contain letters.
Password must not contain personal details.
Password must contain special symbols.

Correct answer: BDEF

Explanation:

Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (page 84)

A customer’s ‘Senior Administrator’ user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud instance.

Which option fulfills that requirement?

Create a subscription via the Core REST API to include all ‘configurationChangesMade’ events.
Create a subscription via the Core REST API to include all ‘configurationUpdated’ events.
Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.
Ensure that the Senior Administrator’s assigned User Type has access to the appropriate Configuration screen icons within Core Manage.

Correct answer: C

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.

Which step must you take to solve this issue?

Go to Configuration > Capacity Categories and add or edit time slots.
Go to Configuration and add a new Capacity Category.
Go to Configuration > Business Rules and modify the Capacity intervals.
Go to Configuration > Display and modify the “Quota Settings”.

Correct answer: D

Explanation:

Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work-skill-groups

A scheduler has created center-points for the technicians located in a regional office.

The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving job assignments.

Which configuration puts the most restrictions on the radius for the technicians?

Home zone radius = 5 miles with overstep weight 4
Home zone radius = 5 miles with overstep weight 600
Home zone radius = 5 miles with overstep weight 2000
Home zone radius = 5 miles with overstep weight 9999

Correct answer: A

Vendor:	Oracle
Exam Code:	1z0-628
Exam Name:	Oracle Field Service Cloud Service 2018 Implementation Essentials
Date:	Oct 12, 2018
File Size:	233 KB

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