Download Oracle Customer Data Management Cloud Service 2017 Implementation Essentials.1z0-978.TestKing.2018-08-27.39q.vcex

Vendor: Oracle
Exam Code: 1z0-978
Exam Name: Oracle Customer Data Management Cloud Service 2017 Implementation Essentials
Date: Aug 27, 2018
File Size: 134 KB
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Demo Questions

Question 1
You are in the middle of a Customer Data Management implementation, and your customer wants you to define a process to merge multiple organization records from multiple source systems. 
Your customer has defined that your process must select the organization attributes that have the oldest updated date. 
Which seeded standard survivorship rule would you use to meet the requirement?
  1. Oldest Updated Organization Attribute (History Wins)
  2. Least Recently Updated Organization Attribute (History Wins)
  3. Most Recently Updated Organization Attribute (Recent Wins)
  4. Least Recently Updated Organization Attribute (Recent Wins)
  5. Highest Source Confidence Level Wins for Organization
Correct answer: A
Explanation:
Reference: https://docs.oracle.com/cloud/farel12/cdmcs_gs/FAICD/FAICD2162281.htm#FAICD2162244
Reference: https://docs.oracle.com/cloud/farel12/cdmcs_gs/FAICD/FAICD2162281.htm#FAICD2162244
Question 2
What is the order of priority when matching Attribute Identifiers?
  1. EID>UID>Name>Other Attributes
  2. Name>EID>UID>Other Attributes
  3. Name>UID>EID>Other Attributes
  4. UID>EID>Name>Other Attributes
Correct answer: D
Explanation:
The exception to this is if the two records are matched using a uid attribute, as UID matching is performed before EID matching.
The exception to this is if the two records are matched using a uid attribute, as UID matching is performed before EID matching.
Question 3
Your customer has run into an issue while troubleshooting survivorship rules in their Oracle Customer Data Management staging instance which they recently configured. Now they are intending to move toward production, but discovered that the survivorship rules are not working anymore. They checked the Manage survivorship rules and all appears to be in place, but they are not functioning. 
As an implementation advisor, which two will you suggest to resolve this issue? (Choose two.)
  1. Check the merge resolution and run request dispatch job status.
  2. Check whether the CDM_ENABLE_SURVIVORSHIP profile option is set.
  3. Check whether survivorship rules are in the active state.
  4. Check whether the ZCH_Enable_SURVIVORSHIP profile option is set.
  5. Check whether the CDM_SURV_ENABLE profile option is set.
Correct answer: CD
Explanation:
Reference: https://docs.oracle.com/en/cloud/saas/customer-data-management/r13-update17d/faicd/define-customer-hub-configuration.html#FAICD2162246
Reference: https://docs.oracle.com/en/cloud/saas/customer-data-management/r13-update17d/faicd/define-customer-hub-configuration.html#FAICD2162246
Question 4
Which task can be set up to enable the Enterprise Data Quality (EDQ) server configuration?
  1. Manage Server Configuration
  2. Manage Sales Cloud to Data Cloud Integration
  3. Manage Enterprise Data Quality Matching Configurations
  4. Manage Enterprise Data Quality Server Configuration
Correct answer: D
Explanation:
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oacdm/define-data-quality.html#OACDM1436851
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oacdm/define-data-quality.html#OACDM1436851
Question 5
A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements:
  • The system should be able to carry out duplicate identifications and duplicate merge process automatically. 
  • The system should provide the ability for a central administrator to review and approve merge records before carrying out duplicate merge process. 
How can these be configured in Oracle Customer Data Management?
  1. Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.
  2. Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.
  3. Define Groovy rules and trigger workflows with approval hierarchy before automerge.
  4. Oracle Customer Data Management does not support such approvals before merge and cannot be configured.
Correct answer: B
Explanation:
Reference: https://docs.oracle.com/cloud/r13_update17b/cdmcs_gs/FAUDM/FAUDM2438139.htm#FAUDM676390
Reference: https://docs.oracle.com/cloud/r13_update17b/cdmcs_gs/FAUDM/FAUDM2438139.htm#FAUDM676390
Question 6
Which task is used to configure Oracle Enterprise Data Quality (EDQ) when using it with Oracle Customer Data Management?
  1. Manage Data Quality Configurations
  2. Manage Customer Data and Data Quality Configurations
  3. Manage Server Configurations
  4. Manage Enterprise Data Quality Configurations
Correct answer: C
Explanation:
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oacdm/define-data-quality.html#OACDM1293371
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oacdm/define-data-quality.html#OACDM1293371
Question 7
One of your customers in the service industry is exploring Oracle Customer Data Management to fulfill these requirements:
  • Centralize and standardize customer information from multiple sources. 
  • Manage service requests witch corrected resolutions processes. 
  • Capture service requests, service-level agreements, and incident management processes. 
  • Check the validity of contact or account addresses. 
Which two options fulfill the requirement? (Choose two.)
  1. Oracle Customer Data Management, Data Quality, Oracle Data as a Service, and Oracle Address Verification Cloud Service
  2. Oracle Customer Data Management, Oracle Data as a Service, and Oracle Address Verification Cloud Service
  3. Oracle Customer Data Management, Oracle Engagement Cloud, and Oracle Address Verification Cloud Service
  4. Oracle Customer Data Management, Oracle Service Cloud, and Oracle Address Verification Cloud Service
  5. Oracle Customer Data Management, Data Quality, and Oracle Address Verification Cloud Service
Correct answer: BE
Question 8
Which three character-encoding formats can be used in the file for an account or contact import job? (Choose three.)
  1. UTF-4
  2. UTF-8
  3. Big5
  4. Big4
  5. UTF-16
Correct answer: BCE
Explanation:
Reference: https://docs.oracle.com/cloud/farel12/common/OAFDI/OAFDI1859182.htm
Reference: https://docs.oracle.com/cloud/farel12/common/OAFDI/OAFDI1859182.htm
Question 9
How is access granted to personality identifiable information (PII) attributes in Oracle Sales Cloud?
  1. Create a custom role with four data security policies and assign PII privileges.
  2. Access is default with the standard role SALES_MANAGER, which has PII privileges.
  3. Create a custom role with two data security policies and assign PII privileges.
  4. Create a custom role with three data security policies and assign PII privileges.
Correct answer: A
Explanation:
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oacdm/manage-personally-identifiable-information.html#OACDM1802501
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oacdm/manage-personally-identifiable-information.html#OACDM1802501
Question 10
While running a File Import job for a Contact Import, you get the “Address is required” error. 
Which profile option should be set to No to avoid this error?
  1. ZCA_ACCOUNT_ADDRESS_MANDATORY_ENABLED
  2. ZCA_ACCOUNT_ADDRESS_MANDATORY
  3. ZCA_ACCOUNT_ADDRESS_REQUIRED
  4. ZCA_ACCOUNT_ADDRESS_REQUIRED_ENABLED
Correct answer: D
Explanation:
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oasal/setting-up-accounts-and-contacts.html#OASAL2599249
Reference: https://docs.oracle.com/en/cloud/saas/sales/r13-update17d/oasal/setting-up-accounts-and-contacts.html#OASAL2599249
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