Download Certified System Architect (CSA) 74V1.PEGACSA74V1.Prep4Sure.2019-08-02.28q.tqb

Vendor: Pegasystems
Exam Code: PEGACSA74V1
Exam Name: Certified System Architect (CSA) 74V1
Date: Aug 02, 2019
File Size: 404 KB
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Demo Questions

Question 1
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager. 
Which configuration satisfies this requirement?
  1. Create service level agreement rules for each customer category. Use a decision table to determine which service level agreement rule to apply to the assignment.
  2. Create a single service level agreement rule with a Transfer escalation action. Use a decision table to test for premium customer service requests.
  3. Create a single service level agreement rule with a Transfer escalation action. Use the value of a property to calculate the deadline interval.
  4. Create a single service level agreement rule with a Transfer escalation action. Use a when rule to test for premium customer service requests.
Correct answer: C
Question 2
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned? 
  
  1. Add an Item Retention alternate stage and define a process for retention of item.
  2. Replace the Wait step in the Item Return stage with a Change Stage step.
  3. Add a decision in the Item Return process to change the stage when a return is not necessary.
  4. Add a condition to skip the Item Return stage when a return is not necessary.
Correct answer: D
Question 3
Which requirement can be implemented through circumstancing?
  1. An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.
  2. An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.
  3. An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.
  4. An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business 
    day.
Correct answer: D
Explanation:
Reference: http://myknowpega.com/2017/06/25/what-is-circumstance-in-pega/
Reference: http://myknowpega.com/2017/06/25/what-is-circumstance-in-pega/
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