Download ITIL 2011 Foundation.58.Pass4Sure.2017-12-01.162q.tqb
| Vendor: | PEOPLECERT |
| Exam Code: | 58 |
| Exam Name: | ITIL 2011 Foundation |
| Date: | Dec 01, 2017 |
| File Size: | 532 KB |
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Demo Questions
Question 1
Which process is responsible for sourcing and delivering components of requested standard services?
- Request fulfilment
- Service portfolio management
- Service desk
- IT finance
Correct answer: A
Question 2
Which of the following is the best definition of service management?
- The ability to keep services highly available to meet the business needs
- A set of specialized organizational capabilities for providing value to customers in the form of services
- A complete set of all the documentation required to deliver world class services to customers
- An internationally recognized methodology to provide valuable services to customers
Correct answer: B
Question 3
Which of the following CANNOT be provided by a tool?
- Knowledge
- Information
- Wisdom
- Data
Correct answer: C
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