Download ITIL 2011 Foundation.58.PracticeTest.2018-10-18.260q.tqb
| Vendor: | PEOPLECERT |
| Exam Code: | 58 |
| Exam Name: | ITIL 2011 Foundation |
| Date: | Oct 18, 2018 |
| File Size: | 835 KB |
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Demo Questions
Question 1
Which process is responsible for discussing reports with customers showing whether services have met their targets?
- Continual service improvement
- Change management
- Service level management
- Availability management
Correct answer: C
Question 2
What do customer perceptions and business outcomes help to define?
- The value of a service
- Governance
- Total cost of ownership (TCO)
- Key performance indicators (KPIs)
Correct answer: A
Question 3
Which of the following are basic concepts used in access management?
- Personnel, electronic, network, emergency, identity
- Rights, access, identity, directory services, service/service components
- Physical, personnel, network, emergency, service
- Normal, temporary, emergency, personal, group
Correct answer: B
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