Download Salesforce Certified B2B Solution Architect.B2B-Solution-Architect.VCEplus.2023-03-14.30q.vcex

Vendor: Salesforce
Exam Code: B2B-Solution-Architect
Exam Name: Salesforce Certified B2B Solution Architect
Date: Mar 14, 2023
File Size: 99 KB
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Demo Questions

Question 1
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non- Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
  1. Sales Cloud Einstein
  2. Reporting snapshots
  3. CRM Analytics
  4. Standard Dashboards
Correct answer: C
Question 2
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team.
The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?
  1. Advise the client to start with Experience Cloud.
  2. Select an AppExchange product focused on contract lifecycle management.
  3. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
  4. Advise the client that Revenue Cloud is the starting point.
Correct answer: C
Question 3
Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers
  1. Completely unify all the channel strategies under the acquiring company's brand and strategy.
  2. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
  3. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sellwith model within the new Partner Communities.
  4. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.
Correct answer: AB
Question 4
UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling selfservice capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?
Choose 2 answers
  1. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
  2. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
  3. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
  4. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
Correct answer: BD
Question 5
Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?
  1. Embed the devices' sensor data in a view on the Asset record.
  2. Load the public cloud solution directly to Salesforce using MuleSoft.
  3. Utilize Platform Events based on the devices' state change.
  4. Utilize Apex Callouts based on the devices' state change.
Correct answer: A
Question 6
Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?
  1. Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment.
  2. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
  3. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
  4. Set up a source control based development process that's understood and followed by administrators and developers.
Correct answer: D
Question 7
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work.
Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers
  1. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
  2. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
  3. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
  4. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
Correct answer: BC
Question 8
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools.
The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
  1. Identify the high-level workload capacity and planning of the IT and Legal teams.
  2. Prioritize the transformation of activities involving the least development.
  3. Create project plans for each of the projects that will be on the roadmap.
  4. Prioritize the transformation of activities related to customers' interactions.
  5. Explain how the program contributes to the business's goals.
Correct answer: ACE
Question 9
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
  1. Salesforce Connect
  2. SOAP API
  3. Change Data Capture
  4. Bulk Rest API
Correct answer: A
Question 10
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?
  1. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
  2. If the sales user has many territories assigned to them, it can impact the performance of the forecast.  
  3. Important details should be tracked at the opportunity line level.
  4. Forecast category names can be customized by submitting a Salesforce Support case.
Correct answer: B
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