Download Salesforce Certified Business Analyst.Certified-Business-Analyst.ExamTopics.2025-11-13.132q.vcex
| Vendor: | Salesforce |
| Exam Code: | Certified-Business-Analyst |
| Exam Name: | Salesforce Certified Business Analyst |
| Date: | Nov 13, 2025 |
| File Size: | 228 KB |
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Demo Questions
Question 1
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to dearly test the functionality based on a given persona.
Which step should the BA take next?
- Create a SWOT (strength, Weakness, Opportunity. Threat) analysis to understand why development and testing took more time.
- Move the deployment date out so the teams have more time to work.
- Review the user stories to ensure they are small, testable, and valuable.
Correct answer: C
Explanation:
C: 5 - Mosted C: 5 - Mosted
Question 2
The lead business analyst (BA) at Cloud Kicks is putting together user stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAs on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
- Include technical details
- Include who, what, and why
- Include the V2MOM structure
Correct answer: B
Explanation:
B: 6 - Mosted B: 6 - Mosted
Question 3
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C: Customer” mean?
- The customer should be Informed.
- The customer should be consulted.
- The customer should be responsible.
Correct answer: B
Explanation:
B: 9 - Mosted B: 9 - Mosted
Question 4
During a sprint grooming session for the Sales Cloud Implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?
- Pull request template
- Definition of done
- Project plan
Correct answer: B
Question 5
A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?
- Enterprise Analysis
- Strategy Analysis
- Stakeholder Analysis
Correct answer: B
Explanation:
A: 3B: 6 - Mosted A: 3B: 6 - Mosted
Question 6
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more Information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
- Stakeholder Analysis
- Strategy Analysis
- Enterprise Analysis
Correct answer: C
Explanation:
C: 9 - Mosted C: 9 - Mosted
Question 7
At the start of a new Agile development project, the Universal Containers product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?
- Epics
- Requirements
- User stories
Correct answer: C
Explanation:
B: 10C: 11 - Mosted B: 10C: 11 - Mosted
Question 8
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should the business analyst recommend Kanban?
- Work includes platform support requiring Immediate outage handling.
- Work is generally project-based and can be broken into smaller pieces.
- Work is predictable but sometimes lacks sufficient planning.
Correct answer: B
Explanation:
A: 5B: 5 - MostedC: 3 A: 5B: 5 - MostedC: 3
Question 9
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements?
- Standard object for activity capture, Screen Flow user interface
- Standard object for activity capture, custom Lightning Web Component user interface
- Custom object for activity capture, custom Lightning Web Component user interface
Correct answer: A
Explanation:
A: 6 - Mosted A: 6 - Mosted
Question 10
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTO's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
- Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
Correct answer: B
Explanation:
B: 5 - Mosted B: 5 - Mosted
Question 11
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
- As a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
- As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
- As a sales team member, I need additional enablement training and reporting information to help me improve close rates.
Correct answer: B
Explanation:
A: 1B: 2 - Mosted A: 1B: 2 - Mosted
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