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The OmniStudio tool that creates a Chatter post and sends it to a Chatter feed is Integration Procedure. An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services.One of the REST services that an Integration Procedure can invoke is Chatter API, which allows creating and sending Chatter posts to users or groups

The OmniScript element that could save all this data is Integration Procedure Action. An Integration Procedure Action can execute an Integration Procedure that can combine multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services.This way, the Integration Procedure Action can write data to Salesforce using a DataRaptor Load action and to an external system using a REST or SOAP service

The two FlexCard features that the consultant should recommend to meet these requirements are Datatable and Repeat Block. A Datatable element can display a list of records in a tabular format, with columns for each field and rows for each record. The consultant can use a Datatable element to display the contacts for an account, with options to edit or send a message. A Repeat Block element is a container that can display multiple instances of a FlexCard based on a data source.The consultant can use a Repeat Block element to display a FlexCard for each contact, and use a condition to apply a blue border for the primary contact

The two elements that the consultant should recommend for this step of the process are: Radio and Currency. A Radio element can display a list of options for the user to choose from, such as payment type. A Radio element allows only one option to be selected at a time, and can also have icons for each option. A Currency element can display a field for the user to enter a currency value, such as payment amount.A Currency element can also have validation and formatting options, such as minimum and maximum values, decimal places, etc

The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL.The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page

Calculation Procedures & Matrices are used to perform complex calculations based on input data and predefined rules. They are suitable for use cases that involve pricing, rating, scoring, or eligibility determination.Therefore, the use cases that should be implemented using Calculation Procedures & Matrices are:Use a house's address, size, and age of the building to determine an insurance premium. (This involves rating based on multiple factors)Use location and past usage to determine the monthly cost for an energy product. (This involves pricing based on variable inputs)Use risk factors for an insured item to determine different insurance product options. (This involves scoring and eligibility based on criteria)The use cases that should not be implemented using Calculation Procedures & Matrices are:Use rules to determine eligible insurance products based on a house's address and age of the building. (This can be done using Business Rules Engine or OmniScript logic)Use the product color and capacity to determine the price of a product. (This can be done using simple formulas or lookup tables)

When designing OmniScripts, the best practices that should be followed to increase user adoption are:Prefill data for users when possible (This reduces user effort and improves data quality)Divide complex processes into sections (This makes the script more manageable and user-friendly)Provide user help text (This guides the user through the script and clarifies any doubts)The best practices that should not be followed to increase user adoption are:Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users)Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)

FlexCards are used to display contextual customer information in a compact and customizable way. They can also provide access to related processes or actions. In this scenario, the features that the consultant should recommend are:Actions: These are buttons or links that can launch OmniScripts, DataRaptors, or other processes from the FlexCard. They can help the users to perform tasks related to the customer information displayed on the FlexCard.Custom Styles: These are CSS classes that can be applied to the FlexCard elements to match the company's color scheme and fonts. They can help the users to have a consistent and branded user interface.Data Tables: These are elements that can display tabular data from one or more data sources on the FlexCard. They can help the users to see relevant data in a structured and sortable way.The features that the consultant should not recommend are:Menu Elements: These are elements that can display a list of options or submenus on the FlexCard. They are not suitable for this scenario because they do not provide access to processes or actions, but only to otherFlexCards or pages.Newport Design System: This is a design system that provides a set of predefined styles and components for OmniStudio applications. It is not suitable for this scenario because it does not match the company's color scheme and fonts, and it may require additional customization.

Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step. The other options are not correct because:Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.

The three elements that the consultant should recommend to meet these requirements using an OmniScript are: Messaging, DataRaptor Post Action, and Steps. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display the user's details on a page. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the case details to Salesforce. A Step element is an element that can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the OmniScript into logical steps, such as entering employee id, displaying user details, and entering case details.