Download SAP Certified Associate-Implementation Consultant-SAP Service Cloud.C_C4H51_2405.Pass4Success.2026-04-01.24q.tqb

Vendor: SAP
Exam Code: C_C4H51_2405
Exam Name: SAP Certified Associate-Implementation Consultant-SAP Service Cloud
Date: Apr 01, 2026
File Size: 69 KB
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Demo Questions

Question 1
Which tool should you use to rename the Tickets facet?
  1. Language Adaptation tool
  2. Workflow with a Field Update action type
  3. Page Layout tool
  4. Adaptation tool
Correct answer: A
Question 2
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
  1. Custom reports
  2. Data sources
  3. Interactive dashboards
  4. Web service message monitoring
  5. Standard reports
Correct answer: A, C, E
Question 3
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
  1. Create territory hierarchy levels
  2. Remove the personal data from the business user
  3. Assign employee to an organizational unit
  4. Assign restriction rules
Correct answer: C, D
Question 4
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
  1. Add a reference to a service contract
  2. Add a reference to an account
  3. Use email as a response to a ticket
  4. Add an account team member
Correct answer: A, B
Question 5
Which option can an administrator use to limit the end user's control of the user interface?
  1. Workflow Action: Manual Field update
  2. Disable Personalization
  3. Maintain Page Layout
  4. Code List Restriction
Correct answer: B
Question 6
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.
  1. Sales contract
  2. Maintenance plan
  3. Custom fields
  4. Priority
Correct answer: B, D
Question 7
Which of the following apply to time recording? Note: There are 3 correct answers to this question.
  1. Automatic time recording can be done by choosing 'Start recording' and 'Stop recording'.
  2. Time sheets can be submitted for approval.
  3. You can activate Microsoft Outlook integration for time recording.
  4. Code list restrictions are not possible for the Time Type field.
  5. Time recording can be done without assignment to a ticket.
Correct answer: B, C, E
Question 8
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
  1. Countries, scoping, activating dashboard designer
  2. Countries, scoping, live activity configuration
  3. Countries, business processes, integrations
  4. Countries, business processes, business users
Correct answer: C
Question 9
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
  1. Scoping in the Configuration Workbench
  2. Social media channel configuration
  3. Approval process for social media import run
  4. Work distribution
Correct answer: B, D
Question 10
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
  1. External pricing
  2. Products
  3. Social media profiles
  4. Accounts
Correct answer: A, C
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