Download Certified Implementation Specialist - Customer Service Management.CIS-CSM.CertDumps.2024-08-01.116q.tqb
| Vendor: | ServiceNow |
| Exam Code: | CIS-CSM |
| Exam Name: | Certified Implementation Specialist - Customer Service Management |
| Date: | Aug 01, 2024 |
| File Size: | 398 KB |
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Demo Questions
Question 1
Which of the following are correct for parent/child synchronization? (Choose two.)
- Multiple child cases can be managed from a parent case as in Major Issue Management
- The Administrator can choose which fields to synchronize from parent to child cases
- Parent to child cases can be synchronized regardless of which state the case is in
- The property to synchronize parent to child cases is automatically enabled
Correct answer: AC
Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
Question 2
When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?
- Social Channels
- Social Profiles
- Social Logs
- Work notes
- Additional comments
Correct answer: C
Question 3
What determines how an escalation request is processed?
- Escalation Rule
- Escalation Template
- Escalation Severity
- Escalation Justification
Correct answer: B
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