CIS-EM: Certified Implementation Specialist - Event Mangement

When creating an alert management rule, where would you specify a workflow to resolve a given condition?

From the Remediation tab
From the Actions tab
From the Launcher tab
In the Related Links section

Correct answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/create-alert-management-rule.html

What type of system can a MID Server can be installed on?

OpenVMS System
Microsoft Windows Server
Linux System
Microsoft Windows Desktop
Any system inside the customer firewall
Mac OS X System

Correct answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/mid-server/reference/r_MIDServerSystemRequirements.html

What would be the primary use case for creating Javascripts in Event Management?

To create a customized pull connector to retrieve events on behalf of an event source
To automatically populate the Configuration Management Database (CMDB)
To parse a nodename out of your raw event data in an event rule
To run as part of a remediation workflow for IT alerts that fail to execute

Correct answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMCreateCustomConnectorDefinition.html

What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

Metric Registration
Metric Config Rules
Metric Type Actions
Metric to CI

Correct answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/concept/operational-intelligence-overview.html

The value of the Alert Priority score is a composite of what?

The value of the alert's category and its relative weight
The value of the alert's category and its Priority Group
The value of the alert's Severity and its Priority Group
The value of the alert's Severity and its relative weight

Correct answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/concept/alert-priority.html

Which attribute is responsible for de-duplication?

Metric_name
Message_key
Short_description
Additional_info

Correct answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/reference/r_EMBestPractice.html

How would you interpret the following data in the Operational Intelligence Insights Explorer?

win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies
win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately
win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies

Correct answer: D

What is the default collection/polling interval applied to all event connectors?

Every 120 seconds
Every 5 seconds
Every 40 seconds
Every 60 seconds
Every 10 seconds

Correct answer: E

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/collaboration/task/t_ConfigureThePollingInterval.html

Where can you look to determine what event rule created an alert? (Choose two.)

Alert Activity
Event Additional Information
Event Processing Notes
Alert Message Key
Alert Source

Correct answer: AE

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMViewRuleApply.html

What feature would you use to trigger a workflow or automatically generate tasks via templates?

Event rules
Task rules
Alert management rules
Alert correlation rules

Correct answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/create-task-template-from-existing-alert.html