Download Certified Implementation Specialist - Human Resources.CIS-HR.ExamTopics.2026-03-26.198q.tqb

Vendor: ServiceNow
Exam Code: CIS-HR
Exam Name: Certified Implementation Specialist - Human Resources
Date: Mar 26, 2026
File Size: 602 KB
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Demo Questions

Question 1
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
  1. HR Profile > Setup
  2. HR Administration > Properties
  3. HR Administration > Setup
  4. HR Profiles > Properties
Correct answer: B
Question 2
How is the HR template associated with an HR service?
  1. On the HR service record
  2. On the Lifecycle Event Activity Set
  3. On the HR template record
  4. On the HR case
Correct answer: A
Question 3
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
  1. Add it to the HR Template
  2. Add it to the HR Service configuration
  3. All Knowledge bases are searched by default
  4. Add it to the Contextual Search configuration
Correct answer: D
Question 4
If the Match All field is checked on a User Criteria record, the user:
  1. Must satisfy at least one of the criteria to meet the conditions.
  2. Must satisfy at least of the criteria to meet the conditions.
  3. Must satisfy a majority percentage of the criteria to meet the conditions.
  4. Must satisfy all of the selected criteria to meet the conditions.
Correct answer: D
Question 5
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
  1. The Document field type on the PDF Template Mappings record
  2. The Preview value field on the PDF Template Mappings record
  3. The Mapping field on the PDF Template Mappings record
  4. The Document field on the PDF Template Mappings record
Correct answer: C
Question 6
What is used to create a link on an HR Case form that accesses information outside the application?
  1. HR Service
  2. Link Generator
  3. Restricted Caller Access
  4. COE Configuration
Correct answer: B
Question 7
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?
  1. You must be a member of the Owning Group for the Managed Document
  2. All Documents are visible
  3. Your group memberships and the Document owner field on the Managed Document record
  4. You must have created the Managed Document record
Correct answer: C
Question 8
What do Client Roles define?
  1. Groups for the customer's clients.
  2. Roles that come into force if user uses a browser client.
  3. Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.
  4. Access for new hires, employees, alumni, contingent, and contract workers.
Correct answer: D
Question 9
When a Guided Setup task is marked as complete, how can it be reopened?
  1. Closed tasks cannot be reopened
  2. Click the Mark as Incomplete button
  3. Submit a request in HI
  4. Restart the Guided Setup entirely
Correct answer: B
Question 10
What determines if a user can view a Knowledge article?
  1. Can/Cannot Read User Criteria
  2. Can/Cannot Contribute User Criteria
  3. HR Criteria
  4. ACL Rules
Correct answer: A
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