Download VMware Workspace ONE 21-X UEM Troubleshooting Specialist.5V0-62.22.VCEplus.2024-08-28.40q.tqb

The three actions that can be enabled for users to self-manage devices through the Self-Service Portal are generate targeted log, upload SMIME certificate, and sync device. The Self-Service Portal is a web-based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll. Users can also generate targeted log to collect device logs for troubleshooting purposes, upload SMIME certificate to enable secure email communication, and sync device to update device information and settings in the Workspace ONE UEM console.

The two log files that would be used to troubleshoot issues related to this Directory synchronizations are DirectorySyncServiceLogFile.log and CloudConnector.log. DirectorySyncServiceLogFile.log is a log file that records the directory synchronization process between Workspace ONE UEM and Active Directory or LDAP. CloudConnector.log is a log file that records the communication and synchronization between Workspace ONE UEM and ACC (AirWatch Cloud Connector), which is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority. These log files can help identify and troubleshoot any errors or issues related to directory synchronization.

The possible cause of this problem is that VPP sToken has expired. VPP (Volume Purchase Program) sToken is a token that allows Workspace ONE UEM to communicate with Apple's VPP service and manage purchased applications for iOS devices. If the VPP sToken expires or becomes invalid, Workspace ONE UEM will not be able to assign or distribute purchased applications to devices. The administrator should check and renew the VPP sToken if needed.

The option that is available for Unified Access Gateway to export a collection of all logs is using the UAG-log-archive.zip download button from the Support Settings section in the UAG Admin UI.This ZIP file contains all logs from the Unified Access Gateway appliance, such as system information, network configuration, edge service logs, and so on4. This option can help troubleshoot any issues or errors related to Unified Access Gateway deployment and operation.

The VMware Workspace ONE UEM console configuration page that would be used to enable debug logging for a specific device is Groups & Settings > All Settings > Admin > Diagnostics > Logging5.This page allows administrators to enable debug logging for a specific device or a group of devices based on various criteria, such as platform, model, ownership, and so on5. Debug logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes.

The feature that is included in VMware Workspace ONE Assist in Attended Mode is view and export detailed device information, access activity logs, run commands, and manage files. This feature allows the administrator to remotely access the device screen and perform various actions to troubleshoot issues or assist the user. The administrator can also view the device details, such as battery level, network status, memory usage, and so on.The administrator can also access the device logs, run commands such as ping or traceroute, and manage the device files1.

The strategy that accurately describes the solution for this problem is running the keytool import targeting the new certificate. The AWCM keystore is a Java keystore file that contains the SSL certificates used by AWCM to establish secure connections with devices and other components. If the SSL certificates are rotated on IIS and the load balancer, but not on the AWCM keystore, then AWCM will not be able to communicate with devices using push notifications.To resolve this issue, the administrator must import the new SSL certificates into the AWCM keystore using the keytool command2.

The component that should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM is Device Services. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices.If Device Services is not working properly, devices may not be able to check in with Workspace ONE UEM or receive profiles, commands, or policies3.

The service that the organization administrator should enable verbose logging to resolve this issue is ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority. ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If ''Test Connection'' fails when configuring a shared SaaS Workspace ONE UEM environment to use an internal Active Directory Certificate Authority, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization.Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue4.

The form of logging that should be used to accomplish this goal is device-based targeted logging.Device-based targeted logging allows the administrator to enable debug logging for multiple devices at once, based on various criteria, such as platform, model, ownership, and so on1. Device-based targeted logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes.